REFUND POLICY

Our policy lasts 14 days. If more than 14 days have elapsed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

No refunds or order cancellations will be made for change of mind once the order has been placed. Please check all information (quantity, size, color, etc.) before placing your order.

To make a return, you must present a receipt or proof of purchase.

Please do not return the purchase to the manufacturer.

Any item that is not in its original condition, is damaged or has parts missing for reasons not due to an error on our part, will not be refunded.


Refunds (if applicable)
Once your return has been received and verified, we will send you an email to inform you that we have received your returned item. We will also inform you if your refund has been approved or refused.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or initial payment method within a specified period of time.

Late or Missing Refunds (if applicable)
If you have not yet received a refund, please check your bank account first.

Then contact your credit card company, it may take some time before your refund is officially issued.

Then contact your bank. Often there is a short processing time before a refund is mailed.

If you have already done so and have not yet received your refund, please contact us at contact@naurall.com.

Items for sale (if applicable)
Only items at normal prices can be refunded. Unfortunately, items on sale cannot be refunded.

Exchanges (if applicable)
We only replace defective or damaged items. If you need to exchange it for the same item, please email us at contact@pozitto.com.

Gift items
If the item was marked as a gift at the time of purchase and was sent directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift voucher will be sent to you.

If the item was not marked as a gift at the time of purchase, or if the order was shipped later, we will send a refund to the person giving the gift and to the person requesting information about your return.

Shipping
You are responsible for the shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from the refund.

Depending on where you live, the time it takes to reach the replaced product may vary.

If you are shipping an item worth more than $75, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.